Frequently Asked Questions

Booking and Payment

Jean & Tonic is based in the lower mainland, catering mainly within the Fraser Valley & Greater Vancouver area. If your needs are outside this area, feel free to inquire and we will try our best to accommodate based on timeline. (additional fees for travel time may apply).

We accept all major credit cards, debit cards, cash, cheque. A non-refundable deposit of 25% is required to secure your booking.

How to Reserve a Date

A non-refundable deposit of 25% is required to secure your booking. The remaining balance is due 2 weeks prior to the date of the event. Payment can be made by credit cards, debit cards, cash, cheque.

Cancellation Policy

If you cancel your booking 30 days or more before the event, you will receive a full refund, minus the deposit. If you cancel your booking 14 days or less before the event, you will forfeit the entire deposit and no refund will be issued. In the case of inclement weather or unforeseen circumstances, we may be able to reschedule your event. Please contact us for more details.

Liquor Licensing

In accordance with current liquor laws in BC, alcohol served at a private event must be purchased by either the host or the venue. However, with a Special Events Permit (SEP), the event host can purchase alcohol for Jean & Tonic to dispense at the event. The host may also be required to complete their SIR (Serving it right) online (Serving It Right Course | Responsible Service BC (gov.bc.ca) - quick and easy process and we are happy to help guide you.

Alcohol Provision

Due to current liquor laws in BC, alcohol being served at a private event must be purchased by either the host of the event or the venue. However, with a Special Events Permit (SEP), the person hosting the event can purchase the alcohol for Jean & Tonic to dispense at the event.

Special Events Permit

See the attached link here – or find it online at: https://justice.gov.bc.ca/lcrb/sep

Space Requirements

We have minimum space requirements for the mobile bar cart. We need clear space around including the trailer itself and a designated area for serving drinks. Certain factors may affect space requirements such as terrain, access points, or obstacles. It’s always good to call and have our team check the location first. Please indicate whether your event will be hosted indoors, or outdoors.

Power Requirements

Jean & Tonic requires a standard 120V outlet to operate just about anywhere, both indoors & outdoors. Our mobile bar cart also comes equipped with a generator if required (additional fee may be applicable).