PRIVACY POLICY
Jean & Tonic Co.
Effective Date: April 15th, 2026
Last Updated: April 15th, 2026
1. Introduction
Jean & Tonic Co. is committed to protecting the privacy and personal information of individuals who visit our website and interact with our AI-powered website assistant. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with British Columbia’s Personal Information Protection Act (“PIPA”) and the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”).
This Privacy Policy applies to all personal information collected through our website at https://www.jeanandtonicco.com/privacy-policy and through our AI-powered website chat assistant.
By using our website or engaging with our AI assistant, you acknowledge that you have read and understood the collection, use, and disclosure practices described in this Privacy Policy.
2. Accountability
Under Canadian privacy law, every organization must designate an individual who is responsible for ensuring compliance with privacy legislation. For Jean & Tonic, this is the business owner or their designated representative.
Responsible Person: Sarah Lauridsen
Jean & Tonic Co.
20152 WHARF STREET
MAPLE RIDGE, BC V2X 1A1
Email: jeanandtonicco@gmail.com
Phone: (778) 867-4298
All privacy-related inquiries, access requests, and complaints should be directed to the individual named above.
3. Information We Collect
3.1 Information You Provide Through the AI Assistant
Our website features an AI-powered chat assistant that helps visitors find information and connects you with our team. When you interact with the AI assistant, we may collect:
Full name
Email address
Phone number
Business name and/or job title
Nature of your inquiry or service interest
Any additional information you voluntarily share during the conversation
Conversation transcripts and interaction logs
3.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:
IP address and approximate geographic location
Browser type and version, operating system, and device type
Pages visited, time spent on pages, and referring URLs
Interaction data with the AI assistant (e.g., session duration, pages where the assistant was engaged)
4. How We Use Your Information
Jean & Tonic Co. uses your personal information only for purposes that a reasonable person would consider appropriate. We use your information to:
Respond to your inquiries and provide the products or services you have requested
Facilitate AI-powered conversations that help you find relevant information about our services
Follow up on your inquiry, including providing quotes, scheduling consultations, or delivering requested information
Improve our website and AI assistant through aggregated and anonymized usage analytics
Comply with legal and regulatory obligations
5. Consent
We obtain your consent before or at the time of collecting your personal information. The form of consent depends on the sensitivity of the information and your reasonable expectations.
5.1 Express Consent
You provide express consent when you voluntarily submit personal information through the AI assistant, such as typing your name, email address, or phone number into the chat conversation.
5.2 Implied Consent
In certain circumstances, consent may be implied, such as when you voluntarily initiate a conversation with our AI assistant and provide details about your inquiry for the clear purpose of receiving a response or follow-up.
5.3 Withdrawing Consent
You may withdraw your consent at any time by contacting us using the information provided in Section 2 of this policy. Please note that withdrawing consent may limit our ability to provide you with certain products, services, or information.
6. Use of Artificial Intelligence
Our website features an AI-powered chat assistant that interacts with visitors in real time. We believe in being transparent about how this technology works:
Automated System: The AI assistant is an automated system, not a human representative. It uses natural language processing to understand your questions and provide relevant responses.
Data Processing: Information you provide to the AI assistant is used to generate responses, capture your contact details so our team can follow up, and route your inquiry to the appropriate person. Conversation data may be reviewed by authorized personnel for quality assurance and service improvement.
No Automated Decision-Making with Legal Effect: The AI assistant does not make decisions that produce legal effects or similarly significant effects concerning you. It is used for informational and lead-capture purposes only.
Third-Party Technology Providers: Our AI assistant is powered by third-party artificial intelligence and software platforms. Your data may be transmitted to and processed by these providers in accordance with our data processing agreements and their privacy policies.
Data Retention: Conversation logs from AI interactions are retained for [RETENTION PERIOD, e.g., 12 months] and then securely deleted, unless a longer retention period is required by law.
7. Disclosure of Personal Information
Jean & Tonic Co, does not sell, rent, or trade your personal information. We may share your information with:
Third-Party Technology and Service Providers: Trusted providers who help us operate our website, AI assistant, customer relationship management tools, and related business systems. These providers are contractually required to protect your information and use it only for the purposes we specify.
Legal and Regulatory Authorities: Where required or authorized by law, including in response to a court order, subpoena, or lawful request by a government authority, or to comply with breach notification obligations.
Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such transfer and any choices you may have.
With Your Consent: Where you have provided express consent to share your information with a specific party.
8. Cross-Border Transfers of Personal Information
Some of our third-party service providers, including AI platform providers, may store or process your personal information in jurisdictions outside of British Columbia or Canada, including the United States. Where your information is transferred outside of Canada, it may be subject to the laws of that jurisdiction. We take contractual and other reasonable measures to ensure your information receives a comparable level of protection.
9. Safeguards
Jean & Tonic Co. protects your personal information using security measures appropriate to the sensitivity of the information, including:
Encryption of data in transit (e.g., SSL/TLS) and at rest where technically feasible
Secure access controls, including password protection and role-based access to personal information
Contractual obligations requiring third-party service providers to implement appropriate security measures
Regular review and updating of security practices
While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
10. Data Retention
We retain your personal information only as long as necessary for the purposes it was collected, or as required by law:
AI conversation logs and lead data: [RETENTION PERIOD, e.g., 24 months]
Website analytics data: [RETENTION PERIOD, e.g., 26 months]
Customer account and transaction records: [RETENTION PERIOD, e.g., as required by applicable tax and business law]
When personal information is no longer needed, it is securely destroyed, erased, or anonymized.
11. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and collect usage data:
Strictly Necessary Cookies: Required for the website to function (e.g., session management, security).
Analytics Cookies: Collect anonymized usage data to help us understand how visitors interact with our website and AI assistant.
Functional Cookies: Remember your preferences and improve your experience (e.g., chat history within a session).
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website and AI assistant.
12. Your Rights Under Canadian Privacy Law
Under BC’s Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights:
Right of Access: You may request access to the personal information we hold about you. We will respond within thirty (30) days.
Right of Correction: You may request correction of any inaccurate or incomplete personal information.
Right to Withdraw Consent: You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
Right to Challenge Compliance: You may challenge our compliance with this Privacy Policy and applicable privacy law by contacting the responsible person identified in this policy.
We may require you to verify your identity before processing your request.
13. Children’s Privacy
Our services are not directed at individuals under the age of majority in British Columbia (19 years of age). We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a minor without appropriate consent, we will take steps to delete that information promptly.
14. Privacy Breach Notification
In the event of a breach of security safeguards involving your personal information that creates a real risk of significant harm, we will:
Notify the Office of the Privacy Commissioner of Canada and/or the BC Information and Privacy Commissioner, as applicable
Notify you directly as soon as feasible, describing the nature of the breach, the information involved, and what you can do to protect yourself
Maintain records of all breaches of security safeguards
15. Changes to This Privacy Policy
Jean & Tonic Co. may update this Privacy Policy from time to time. When material changes are made, we will update the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically.
16. Complaints and Inquiries
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact the responsible person identified in this policy.
If you are not satisfied with our response, you have the right to file a complaint with:
Office of the Information and Privacy Commissioner for British Columbia
Phone: 250-387-5629 | Toll-Free: 1-800-663-7867
Website: www.oipc.bc.ca
Office of the Privacy Commissioner of Canada
Phone: 1-800-282-1376
Website: www.priv.gc.ca
JEAN & TONIC CO.
SARAH LAURIDSEN OWNER/OPERATOR
Date: April 15, 2026